This video is a quick review of the Ticket Process, along with some helpful tips:

• Using HSC to submit defects and queries is the best way to get SME support.
• From the home page, select '"Implementation Activities".
• Use "Transparency in Coverage 2024 (All Services)".
• This will group your tickets for the SME's dedicated to your cohort. 
• Fill out each field with as much detail as possible to ensure efficient triage of your inquiry. 
• Reference the test scenario/user.
• Your dashboard will be the place you will track open tickets and view the status of the work. 
• All Services tickets give you the ability to update the status of the ticket. 
• If you need support, want to close a ticket, or escalate a need, you can update the status. The support team monitors these and will respond to a change in status.