Questions to Ask About Messaging

Summary

Summary

Questions to Ask

  • Why do I need a message?
    • I need to communicate information
    • I need to direct the member to act
    • I need to meet a regulatory requirement
  • What causes the message to appear?
    • A search is performed within a specific product code
    • A search is performed using a specific search term
    • A search is performed for a specific type of cost estimate
  • Do I need other actions to take place in addition to the display of a message?
    • I need the search results to be sorted in a particular way
    • I need the search results to be restricted to only show certain providers
  • Do I need the message to have specific physical characteristics?
    • Display above the search results
    • Display within the search card