Determine What Information You Need to Share with Members
Review your information and determine what category it fits into
Inform
Guide
Ask for Action
Identify the Message Content
Draft the message(s) that needs to display to members on the Kyruus Connect for Payers tool
What is the message content?
Obtain any internal approvals of the content that are needed
Document the Business Rules
Identify and document the business rules for each message
What are the triggers?
What specific steps are taken to produce the message?
Where does the message display?
Work with the Kyruus Health Team to Configure Messaging
Once you’ve identified what information you need to communicate to members and have documented your business requirements, work with your Kyruus Health team to test and implement them
Tips
Have a clear understanding of what you need to communicate to members
Document the business rules that drive your messages, including triggers, actions and placement
Determine if there are any unique situations that apply to the messages and ensure you discuss those with your Kyruus Health team
