Chatbots have become more prevalent in recent years as they provide patients with a “guided experience” and thus a quick shortcut to get them to the information they need without too much effort.

In light of the COVID-19 pandemic, starting in March 2020, the use of chatbots at healthcare organizations has skyrocketed, in an effort to get patients relevant information and help them take action quickly and easily to book an appointment in PMC.

Below is an example utilizing Kyruus' Broadway Health. If you are interested in a chatbot, unhappy with your current chatbot vendor, or experiencing call center pain please connect with your customer success partner.